Technician describes the real call
Model, symptom, fault code, photo, or part question—inside the workflow Piedmont already tested.
Thursday working session
From service question to local ACR inventory.
HVAC Hero identifies the need. ACR Supply provides the trusted branch availability and transaction path. Piedmont’s technician stays in one clear workflow.
Prepared for discussion on July 2, 2026. Inventory and SKUs shown below are fictional examples.
The last mile of the diagnosis
One field question. One accountable handoff.
Run the staged example, then use the callout labels to narrate where HVAC Hero stops and ACR begins.
9:41HVAC HERO · LIVE
Piedmont technician · Raleigh, NC
Commercial RTU is locking out on ignition. I verified 24V at the module. What should I check next, and can I source the likely control locally?
LIKELY NEXT CHECKEquipment match
Verify the ignition-control input and OEM part identity
- Confirm model and board revision against the unit service literature.
- Verify safety-chain inputs before condemning the control.
- Use the manufacturer number—not description alone—for the supplier match.
Technical source and exact readings would appear here.
LOCAL SUPPLIER RESULT
ACR Supply · Raleigh
Commercial ignition control module
MPN DCC-IGN-1001ACR SKU ACR-DEMO-1001
Illustrative status · refreshed 12 minutes ago
Continue with ACR↗Fictional product and inventory data. Final availability, price, and fulfillment stay with ACR.
HVAC Hero identifies the need
Equipment context and technical evidence narrow the part identity before an inventory lookup happens.
ACR answers the commercial question
Branch, SKU, availability status, refresh time, and the right ACR action come from ACR’s approved feed.
ACR keeps the transaction
The technician opens ACR, signs in, calls the branch, or requests a quote. ACR remains merchant of record.
Clean boundary
HVAC Hero owns diagnosis and match presentation. ACR owns product truth, account terms, inventory, checkout, and fulfillment.
Start small
A pilot does not need a perfect API.
A representative flat file can prove the field mapping, branch logic, and buyer handoff before either team automates anything.
ACR shares
Branch, SKU, manufacturer part number, description, availability status, product URL, and refresh time.
HVAC Hero maps
Normalize identities, validate links, flag stale or incomplete records, and show a working supplier result.
Piedmont validates
Use real part searches to judge trust, usefulness, and whether the ACR handoff improves the field workflow.
Raleigh firstOne relevant branch
25–100 rowsMapping sample
4–10 usersPiedmont validators
30 daysAfter data validation
The decision for Thursday
Is the customer journey worth a sample feed?
If yes, the immediate next step is an ACR data owner and a small export—not a production integration.
1Name the ACR data/e-commerce owner
2Choose CSV, SFTP, or API for the first sample
3Confirm Raleigh and the first product scope
4Set the sample and mapping-review dates