HVAC Who may be enrolled
Only a technician who is an authorized user of an existing paid HVAC Hero customer account may be enrolled. An employer or account administrator may invite the technician, but cannot give SMS consent on the technician's behalf. HVAC Hero does not use purchased lists, lead lists, or prospect phone numbers for this program.
Enrollment steps
- The paid customer's account administrator identifies a technician who needs HVAC Hero work-account access.
- Before submitting the work mobile number, the administrator reads the disclosure below to the technician or shows it to the technician exactly as written.
- The technician personally answers yes or no. Silence, employment, and the employer's HVAC Hero purchase do not count as consent.
- Only after an affirmative yes, the administrator records the work mobile number, technician name, customer account, date and time, and verbal consent source.
- If the technician says no, the number is not submitted and HVAC Hero sends no text message.
Exact consent disclosure
“HVAC Hero would like to send recurring transactional text messages to your work mobile number for your employer's paid HVAC Hero account. Messages may include account activation, an app download or secure access link, one-time sign-in codes or links, access recovery, and essential account notices. These are not marketing or promotional messages. Message frequency varies based on account activity. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. SMS Terms: /sms-terms. Privacy Policy: /privacy. Do you agree to receive these HVAC Hero Account Access text messages at the work mobile number you provided?”
Record the consent details, submit the number, and send the required HVAC Hero enrollment confirmation.
Do not submit the number and do not send a text message. Contact HVAC Hero support about account-access options.
Consent record
HVAC Hero and the paid customer's authorized administrator retain a record containing the technician's name, work mobile number, affirmative response, date and time, customer account, and the fact that this published verbal script was used. Consent records are maintained for compliance and support purposes.
Enrollment confirmation
HVAC Hero Account Access: You're enrolled for recurring transactional texts for your paid work account. Msg frequency varies with account activity. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Questions or withdrawal
Reply STOP to any HVAC Hero text to opt out. Reply HELP, email jerremy@hvac-hero.com, or call 916-221-1922 for help.